Refund policy

Last updated: 4 February 2026

At LUNCHPOP, we take pride in creating high-quality products designed for everyday family life. If something isn’t right with your order, we’re here to help.

This policy operates in accordance with the Australian Consumer Law (ACL).

Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Change of Mind

We do not offer refunds or exchanges for change of mind, incorrect selection, or personal preference.

Please choose carefully and review all product details before placing your order.

Faulty, Damaged, or Incorrect Items

If your order arrives faulty, damaged, or incorrect, please contact us within 7 days of delivery at:

hello@lunchpop.com.au

Include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

Once assessed, we will provide a suitable remedy in line with Australian Consumer Law. This may include a replacement, repair, or refund.

Refunds

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your financial institution.

Shipping costs are non-refundable unless the item is faulty, damaged, or incorrect.

Need Assistance?

Our team is always happy to help.

For any return or refund enquiries, please contact:

hello@lunchpop.com.au